Parenting is one of the most rewarding—and challenging—jobs in the world. No one hands us a guidebook, and sometimes the worries, questions, and emotions can feel overwhelming. That’s why Oregon Family Support Network offers the Parent Warmline—a place where parents and caregivers can call when they just need someone to listen, understand, and walk alongside them.

What Is the Parent Warmline?

The Warmline is a free phone line available to parents and caregivers raising children with behavioral, emotional, or mental health challenges. It’s not a crisis line, but rather a safe and supportive space where you can talk through your experiences with someone who has been there. Every call is answered by a trained parent peer who understands what it’s like to navigate systems, advocate for your child, and manage the stress that comes with parenting.

What to Expect When You Call

When you dial the Parent Warmline, you’ll be greeted by a peer who knows that sometimes the most powerful thing is simply being heard. You can expect:

• A compassionate ear. No judgment, no rush—just someone who understands.

• Shared experience. The person on the other end has also parented a child with complex needs.

• Information and resources. If you want, you can be connected to local supports, tools, or opportunities for further help.

• Encouragement. Sometimes, all you need is a reminder that you’re not alone and that what you’re feeling is valid.

Calls can be brief or more in-depth, depending on what you need that day. Whether you just want to vent for a few minutes or you’re looking for ideas to help with a specific challenge, the Warmline is there for you.

Stories From Callers

Over the years, parents have shared how much the Warmline has meant to them:

• “I was having one of those days where I felt like I couldn’t do it anymore. Talking to another parent who truly understood made me feel lighter. I hung up knowing I wasn’t alone.”

• “I called because I needed advice on how to talk to my child’s school about his needs. The peer I spoke with gave me practical tips and shared what worked for her family. It gave me the confidence to set up a meeting with the teacher.”

• “I didn’t need solutions that day—I just needed someone to listen without judgment. The Warmline gave me that space, and it was exactly what I needed.”

These stories remind us that connection is powerful. Sometimes, a single conversation can shift the weight we carry as parents.

You Don’t Have to Carry It Alone

If you’ve ever found yourself thinking, “I just need to talk to someone who gets it,” the Parent Warmline is for you. Whether you’re seeking support, resources, or simply someone to share the moment with, the Warmline is a lifeline of connection and hope.

Because sometimes, when parenting feels hardest, the most important step is reaching out.

How OFSN Can Support You

Oregon Family Support Network (OFSN) is here to help parents and caregivers navigate IEP meetings and the broader educational system. We offer guidance, resources, and peer support to help you feel confident advocating for your child’s needs. Whether you need tips on preparing for a meeting, understanding your child’s rights, or connecting with other families who have similar experiences, OFSN provides a listening ear and practical support so you don’t have to go it alone.

We’re here to help you find the support you need. 1-833-732-2467